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You don't have floor duty access. Contact your manager if you think this is a mistake.
← ToolsManage the availability window and scheduling period for the selected office.
Configure the shifts agents can be assigned to for the selected office.
Set which agents are eligible for floor duty at the selected office.
Enter or update availability preferences on behalf of an agent.
Click a day to set it available/unavailable all day, or customize individual shifts.
No scheduling periods found for this office. Create one in the Calendar tab first.
Post-shift ratings and manager notes. Coming in a future step.
Select an office to begin.